Remote Tech Support

TechKnowledgey offers local or remote tech support for businesses in Goshen, Elkhart, South Bend, and Michiana. TechKnowledgey’s tech support includes remote monitoring and management (RMM), anti-virus computer protection, and cloud backup services. These IT services are best for small to mid-sized businesses who can’t afford to have an IT department but want computer support and protection.

The old way of tech support used to only happen on-site regardless of the issue. Now, businesses can use remote tech support to solve many of their IT problems. The term, remote tech support, is a way in which a person can connect to a network or computer regardless of location. This helps businesses solve IT issues quickly without waiting for a tech to come on-site (and paying for a trip charge).

• Monitoring of alerts and performance issues
• Endpoint security monitoring
• Network performance monitoring
• Mobile device monitoring (optional)
• Heightened security for vulnerable programs
• Deep scans
• Patch management included for Windows and popular business software
• Instant remote access (no trip charge, labor charges apply)

We can monitor a variety of desktops, laptops, servers, and mobile devices across multiple operating systems and platforms. We protect against known viruses and watch for new, hard-to-detect malware threats.